Total focus on customer service

You are the most important part of the mix. We strive to meet your needs with our product. We will keep you informed on progress and update you once your wheels are out for delivery. If you have any issues we will strive to deal with them promptly to your satisfaction.

Understanding your specification, budget and time scales

Building the right product for you is important, so we will talk to you about your order and develop options for you based on the information that you have given us. You will then be able to choose what best suits your budget, looks and ride style. If you have already decided on the parts and lacing pattern we will advise if we think that this is appropriate.

Card payments accepted

We accept Visa, Mastercard, Maestro and PayPal. We can take payment over the phone or electronically over the web. We also accept direct BACs payment.

Fast turnaround and mail order delivery

In line with the industry standard we aim to turn your order into a new set of wheels within 10 to 12 working days after we have received your payment. Dispatch will be by 48 hour insured courier to the delivery address that you have given with your order. The product will be shipped in packaging designed to keep the product safe in transit. 

Quality guarantee

We only use manufacturers with a reputation for product excellence. Manufacturer's guarantees apply to the piece parts. (e.g. the Chris King hubs 5 year warranty) and documentation where supplied will be sent with your wheels. We will build the wheels to within +/- 0.15mm lateral and radial tolerance. Wheels will be hand laced to within the working tension stated by the manufacturer and checked using a calibrated tension meter. All nipples will be locked by either using Loctite 222 or proprietary nipple locking like Sapim Secure Lock. All wheels will be supplied with standard rim tape, tubeless set up can be requested at extra cost.